Refund policy

ALYFE SUPPLEMENTS INC. — REFUND POLICY

Last Updated: May 5, 2026

OUR PROMISE

We stand behind every Alyfe product. If your first order doesn't work for you, we'll make it right.

90-Day Money-Back Guarantee — First Order Only.

If you're not satisfied with your first Alyfe order, contact us within 90 days of delivery for a refund. In most cases, you don't need to ship anything back. Details below.

1. ELIGIBILITY

Our 90-day money-back guarantee applies to:

Your first order only with Alyfe (one refund per customer, lifetime)
Products purchased directly from alyfenutrition.com
Requests made within 90 days of the delivery date shown on your tracking

It does not apply to:

Second or subsequent orders, including subscription refills (see Section 6 for subscription handling)
Products purchased through third-party retailers (Amazon, etc.) — contact them directly
Final-sale, clearance, or closeout items
Gift cards
Bulk, wholesale, or commercial orders
Products purchased with a coupon or discount that explicitly excludes the guarantee

2. HOW TO REQUEST A REFUND

Email support@alyfenutrition.com with:

Your order number
Your reason for the refund (we read every one — your feedback shapes the next product)

We'll respond within 1 business day with confirmation and next steps.

Please contact us before filing any payment dispute or chargeback (see Section 9). We resolve nearly all refund requests directly and quickly.

3. RETURNS — WHEN REQUIRED, WHEN NOT

No return required for most first-order refunds. For first-order refund requests on orders under $150, we'll process your refund without requiring you to ship the product back. Keep the product, donate it, or share it with a friend.

Return required in the following cases:

Orders of $150 or more (we may request return at our discretion)
Suspected abuse or repeated refund patterns across accounts or addresses
Wholesale or bulk orders

If a return is required, we'll send you instructions and a prepaid return label. You're responsible for ensuring the product is shipped back within 14 days of receiving the return label, or your refund may be voided.

4. REFUND PROCESSING

Once your refund is approved:

We'll issue the refund to your original payment method within 5 business days
Bank or card processor posting times may add 5–10 additional business days
You'll receive an email confirmation when the refund is issued

What's refunded: the product cost. Not refunded: original shipping fees, shipping protection fees, expedited shipping, or any third-party fees.

If 15 business days have passed since approval and you haven't seen the refund, email support@alyfenutrition.com and we'll trace it.

5. DAMAGED, DEFECTIVE, OR WRONG ITEMS

If your order arrives damaged, defective, or you received the wrong product, we want to fix it fast — and the standard 90-day window doesn't apply here.

What to do:

Photograph the issue (damaged packaging, defective product, wrong item) before discarding any packaging or product
Email support@alyfenutrition.com within 7 days of delivery with the photos and your order number
We'll arrange a free replacement or full refund (your choice) within 1 business day

This applies regardless of whether it's your first order or a later one.

6. SUBSCRIPTIONS AND REFUNDS

If you're enrolled in a subscription:

The 90-day money-back guarantee applies to your first subscription order only
Subsequent subscription shipments are not eligible for the guarantee, but you can cancel anytime through your account or by emailing support@alyfenutrition.com (see our Terms of Service for full subscription terms)
Approving a first-order refund automatically cancels the subscription — you won't receive future shipments unless you re-enroll
For subscription shipments processed in error (e.g., you canceled but a shipment went out anyway), contact us within 7 days of the charge for a full refund and shipment recall

To prevent future shipments, cancel at least 24 hours before your next scheduled processing date.

7. EXCHANGES

We don't process direct exchanges. The fastest way to get a different product is:

Place a new order for the product you want (it ships immediately)
Request a refund on the original product per Section 2

This is faster than waiting for an exchange and avoids return-shipping delays.

For damaged or defective items, see Section 5 — we'll send a replacement or refund directly.

8. ABUSE AND BAD FAITH REFUNDS

To keep our guarantee genuine and our prices fair, we reserve the right to:

Decline refund requests we determine in good faith to be fraudulent, abusive, or made in bad faith
Decline refund requests from customers with a history of refunds across accounts, addresses, or payment methods
Require return of product before refunding for orders we believe are part of a pattern of abuse
Terminate accounts and place customers on a no-ship list for documented refund abuse

Submitting false claims about non-receipt, damage, or product issues is a form of fraud and may be reported to our payment processor and law enforcement.

9. CHARGEBACKS AND PAYMENT DISPUTES

Please contact support@alyfenutrition.com before initiating a chargeback or payment dispute. We resolve nearly every legitimate concern directly within one business day.

If you file a chargeback or payment dispute without first contacting us:

Your right to a refund under this Policy is voided
Your account may be terminated and placed on a no-ship list
We will provide all relevant order, delivery, and communication records to your bank or card issuer to defend the dispute

This protects both you and us — direct resolution is always faster than a chargeback, which can take 60–90 days.

10. INTERNATIONAL ORDERS

We currently ship to the United States only. Refund requests on any non-U.S. order are handled per the same policy above, but we are not responsible for any duties, taxes, or customs fees previously paid.

11. CONTACT US

We respond to refund requests within 1 business day.

Alyfe Supplements Inc.,

600 N Broad Street Suite 5 # 585
Middletown, DE 19709
United States

Phone: +19893295618

Email: support@alyfenutrition.com Phone: +19893295618 Hours: Monday–Friday, 9 AM – 6 PM ET (email is monitored daily, excluding weekends)

By placing an order, you agree to this Refund Policy, our Terms of Service, and our Privacy Policy.